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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

92%
90%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"As evidenced by my answers to the questions, my overall experience was exceptionally good. All personnel were attentive and did their best to make me feel comfortable. I would highly recommend my doctor, the anesthesiologist, all nursing staff and the facility. Both my husband and I have been treated and had surgery by Dr. Victor and have recommended him to family and friends."

"The nurses were outstanding. How can you say you had fun - well I did - made it a great exp. it was awesome- Loved the teasing, talk - great! Wish this was at other surgery centers!"

"The Best bedside manner and facilities I've ever had! Things were clearly explained, she took time to talk, explain, describe the procedure, and to answer my questions. I felt valued as a patient, not just a paying customer."



"The staff at this facility were excellent. I have never felt more comfortable & relaxed before a procedure. I didn't feel like just another patient, I actually felt like the staff cared. They answered my questions, made me laugh, & made me comfortable."

"nurses were very good I was cold, gave me a warm blanket. Talked to me to ease nerves, explained what and why the where doing while they where getting me ready for surgery."

"Dr. Welch and Barbara were absolutely wonderful; professional, patient, caring & explained the procedure every step of the way. I really appreciated how well they worked as a team to relieve my anxiety about the procedure, recovery & outcome. Thank you both for an excellent job!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.